Return policy

Thank you for shopping with taianmiaoyuan. We are committed to providing high-quality sanitary products and a pleasant shopping experience. The following return policy applies to all purchases from our official website.
General Return Terms
All return applications must be submitted within 30 days of the order delivery date. All returned items must be kept unused, unmodified, and in their original intact packaging with all original accessories and labels attached. Products that are damaged due to improper installation, human error, long-term wear and tear, or unauthorized modification will not be accepted for return.
Qualified Return Conditions
We accept returns for the following situations:
Products received with factory defects, damage or functional flaws
Incorrect items shipped by our side
Obvious quality problems that affect normal use
Unacceptable Returns
The following circumstances are not eligible for return or exchange:
Products that have been installed, used or damaged by human factors
Damages caused by improper transportation, operation or maintenance by customers
Custom disassembled, modified or polished products
Products beyond the valid return application period
Return Process
Contact our customer service team to explain the problem and submit a return request
Provide relevant photos or videos for product verification
Wait for our official confirmation and return instruction
Send back the goods in accordance with specified requirements
After we receive and inspect the returned items, a refund will be processed accordingly
Refund Instructions
Once the returned products pass our inspection, the refund will be initiated within 3–7 working days. The actual arrival time of the refund depends on your payment platform’s processing rules. Shipping fees caused by returns shall be borne by the customer, except for quality problems or our shipping errors.
Final Explanation
We reserve the right of final interpretation of this return policy. To ensure your legitimate rights and interests, please check the goods carefully after receiving the package and contact us timely if any problems occur.